Consumer Terms & Conditions

Last Updated 22-06-2006

Definitions
1. "the Company" shall mean A2Z Computer Products Ltd or any subsidiary or associated Company of A2Z Computer Products Ltd
2. We consider the customer to be a consumer, who is a member of public buying products for their own use.
3. "the Goods” shall mean the goods (and any part thereof) the subject matter of the contract as described in these conditions and (if appropriate) on the face of the Company's acknowledgement of the order form.
General
1. Our website advertising does not constitute an offer by us for the purpose of a contract to sell goods to you. It is an invitation to you to place an order. Your order is therefore your offer to buy goods from us. Therefore we may accept or refuse your order in our absolute discretion and without giving any reason. Even if you receive an acknowledgement or confirmation of order from us with other details, such as an order reference number, this will not constitute an acceptance of your offer.
2. Though the company provides information on each product, it is advisable to contact the company or the manufacturer to confirm model revision and compatibility of the product in question.
3. We will only confirm your order if we have the goods in stock. If they are not in stock, then within 30 days (or any other period we may agree) we will notify you of this fact. If we have confirmed your order, you agree that we have the right to cancel it in these circumstances and we will reimburse you any money that you may have paid as soon as possible but no later than 30 days after we notify you.
4. The Company shall be required to fulfil orders for the Goods in the sequence in which they are placed.
5. On receipt of order, an order acknowledgement will be sent confirming the delivery address, goods ordered and the total cost of the order.
6. Incompatibility of any product must be reported to the company as soon as reasonably possible.
Delivery
1. Time for delivery is given as accurately as possible and we do everything we can to meet the delivery times specified. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.
2. The Company will endeavour to comply with reasonable requests by the Customer for postponement of delivery of the Goods but shall be under no obligation to do so. Where delivery is postponed by agreement otherwise than due to default by the Company the Customer shall pay all costs and expenses including a reasonable charge for storage and transportation occasioned thereby and payment for the Goods shall be made on the date payment would have been due had delivery not been postponed.
3. All orders will be delivered to the card holders address only.
4. Due to carrier’s stringent conditions of carriage, the company shall not accept any responsibility for goods damaged in transit unless the Customer notifies the Company in writing using either the postal or email address shown below as soon as reasonably possible.
5. On receipt of your order you will be asked to sign for the order received in good condition. It is advised that the package is checked before accepting the delivery. If the order does not seem to be in good condition, we advise you to refuse the delivery. If you are unable to check the package, ensure the consignment is signed as “unchecked”.
Passing of property risk and title
1. The goods are at the customers risk once delivery of goods has been made.
2. The title of ownership will pass to the customer once they have received the goods and payment in full has been made.
Price
1. Every effort is made to ensure that all prices and descriptions are current and accurate at the time your order is placed, however, in the case of an error during the request to purchase goods, the customer shall be notified immediately.
2. All prices are inclusive of VAT
Payment and Refusal Of Transaction
1. Payment for goods and all other charges can be made by any method shown on the company website.
2. Payment will not be taken until your order is ready to be dispatched, at which point the company accepts the contract of sale.
3. Any payment failure will mean that the contract has not been concluded and your the goods will not be despatched, you will be contacted immediately
Cancellation
1. The Customer has an unconditional right to cancel their order under the Consumer Protection (Distance Selling) Regulations 2000, at any time up to the point of delivery and 7 days from the time of the receipt of the goods. The Customer will be responsible for any carriage incurred in returning the goods back to the company (unless the goods are faulty or have been wrongly described). If a customer wants to cancel / return their order they must inform the company in writing.
2. Any monies taken by the Company will be refunded to the Customer within 30 days of the cancellation.
3. Should the customer fail to return the goods, the company reserves the right to deduct any costs incurred in retrieving the goods.
4. Any sealed software that has been opened cannot be returned.
5. The customer must take reasonable care of the goods.
Product information
1. Details and technical specifications are displayed by the Company to provide information and guidance; however, customers may wish to check with the manufacturer directly or to contact the company for further assistance.
2. The company updates its product database with greatest care ensuring that its information is accurate; customers may wish to check with the manufacturer to ensure compatibility.
Shortages and Defects
1. We would advise that any shortages or defects in the quality or state of the Goods which would be apparent on visual inspection, should be reported as soon as reasonably possible in writing, using either the postal or email address shown below. Where a defect is apparent we would advise you not to use the goods.
2. Any shortages or defects in the quality or state of the Goods not apparent on the visual inspection should be reported as soon as possible with a written notice to the Company specifying the matters complained of. After discovery of such matters the customer is advised to cease use of the goods.
Warranty
1. This warranty is in addition to your statutory rights, all goods supplied by the Company are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.
2. This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Company/manufacturer, failure to follow the Company’s/manufacturer’s instructions, or any alteration or repair carried out without the Company’s approval.
3. The customer should retain their copies of invoices. The company also advises that all product packaging supplied with the goods should be kept.
Limitation of Liability
1. If you are a consumer the Company shall not be liable to you for any loss or damage in circumstances where:
2. Nothing in these conditions excludes or limits the liability of the Company for death or personal injury caused by the Company’s negligence or fraudulent misrepresentation.
Confidential Information
1. All drawings documents confidential records computer software and other information supplied by the Company are supplied on the express understanding that copyright is reserved to the Company and that the Customer will not without a written consent of the Company either give away loan exhibit or sell any such drawings documents records software or other information or extracts where from or copies thereof or use them in any way except in connection with the Goods in respect of which they are supplied.
Beyond the Company’s Control (Force Majeure)
1. In the event that the manufacture or delivery of any of the Goods are prevented or hindered directly or indirectly by an act of God, the time for the delivery of the Goods shall be extended for a reasonable period having regard to the effect to the delaying cause on the manufacture, delivery or performance.
English Law
1. The contract made hereunder shall be governed and interpreted according to English Law and the Company and the Customer hereby submit themselves to the jurisdiction of the English Courts.
Children
1. A2Z Computer Products Ltd does not sell products for purchase by person or persons under 18. We do however sell products for the under 18's for purchase by adults. If you are under 18, you may use A2Z Computer Products Ltd only with involvement of someone over 18. The legal guardians of the person or persons under 18 will be considered responsible for any breach of this agreement.
Privacy Policy
1. We respect your personal information and undertake to comply with applicable UK Data Protection legislation from time to time in place. We confirm that any personal details that you provide to us (or that are available on public registers) from that we can identify you are held in accordance with our Data Protection Registration Notification. When you place an order on the Web Site, we consider the information you input as private. The information is kept on a secure server protected from outside parties. We use the information only for the following purposes: Processing your orders; For statistical purposes to improve the Web Site and it’s services to you; To administer the Web Site; and To notify you of products or special offers You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999. In the event that you do not wish to receive promotional e-mails from us, please click the “Remove me from list” link on the e-mail we send you confirming the acceptance of your registration or at any other time send an e-mail to our Customer Service Representatives notifying us that you no longer wish to receive promotional e-mail from us. If you any questions relating to privacy please contact our appointed privacy officer, Alex Kazami.
Website Policy
1. Any download or distribution of the material(s) displayed on the company’s website is prohibited, except with the permission of the company provided that no alteration or modification will take place. The material(s) displayed on the company’s website must not be used to denigrate, disparage, or otherwise make negative references to the company or its clients.
2. Neither the company nor any other party involved in creating, producing or delivering the company’s website are liable for any direct, indirect, incidental, consequential or punitive damages arising out of your access to, or use of, the company’s website.
3. The company will endeavour to respond promptly and appropriately with respect to communications we receive. Any communication or material you transmit to the Site or the company by electronic mail or otherwise, will be treated as non-confidential and non-proprietary and may be used by the company or its affiliates for any purpose. The company is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Site or the company for any purpose whatsoever.
4. Images of people or places displayed on the Site are either the property of, or used with permission by, the company. The use of any images are prohibited unless specifically permitted by the company, to prevent violations of copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. The company has not necessarily reviewed all of the sites linked to the Site and is not responsible for the contents of any off-site pages or any other sites linked to the Site and may be entered at the users own risk.
5. Users are prohibited from posting or transmitting any unlawful, threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law. The company will fully co-operate with any law enforcement authorities or court order requesting the disclosure of identity of anyone posting any such information or materials.
6. A2Z Computer Products Ltd may at any time revise these Terms and Conditions. If you have an existing quotation outstanding then the Company will contact you to gain your acceptance. It is recommended that you should periodically visit this page to review the then current Terms and Conditions.

Notice to Customers

These terms and conditions are for consumer use only. If you are not a consumer please refer to the Business terms and conditions at www.a2zcomputerproducts.com/Terms_Business_Trader.html

Customer Services

Email:	services@a2zcomputerproducts.co.uk
Tel:	0870 242 2535
Fax:	0870 242 2529
Address:	A2Z Computer Products Ltd Belton Road West Loughborough Leicestershire LE11 5TR
Registered Address:	The Gables Bishop Meadow Road Loughborough Leicestershire LE11 5RQ